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FTD Florist Service Complaint - FTD Worst Service EVER!!!!
FTD Florist Service Complaint

FTD Florist Service Complaint

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FTD Worst Service EVER!!!!


I cannot express how frustrated I am with FTD. I really thought this was a reparable company. I have spent thousands of dollars on this site and I cannot believe the issues I am having on this order. I placed an order on 8/1/2014 to be delivered on 8/2/2014. A couple WEEKS later I get an email that says "sorry we really don't know what happened but your order was not delivered, if you still want this to be delivered call us." Upset I called and customer service was nice and did apologize for the situation and said there was not a florist in the area and they should have contacted me, but did not. She said she will give me 40% off this order and send a gift card and OVERNIGHT this order UPS and assured me it would be delivered the next day, this order became, a new order number. Well ANOTHER TWO WEEKS GO BY and I receive this email "Please accept our sincere apologies. We regret to inform you that there is a delay in the delivery of your gift. The arrangement is not available for delivery until Aug 26th." ARE YOU SERIOUS!!?!?!! AND to top everything off, my account was not credit 40% it was only credited 20% and I did not receive any gift card in the mail. We are now almost a MONTH off from when these were suppose to be delivered. I cannot believe the unprofessional behavior of FTD. Once this is resolved (which I hope can be soon so I can stop spending so much time on this issue) I will never use this company again, horrible!!


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